Policy Overview
Knowing your customer policies have become increasingly important worldwide, especially among banks and other financial institutions, in order to prevent identity theft, money laundering, financial fraud and terrorist activity.
CFD First maintains a zero-tolerance fraud policy and takes all measures possible to prevent fraudulent activity. Any fraudulent activity will be documented, all related accounts will be closed immediately and all funds in those accounts will be forfeited.
Prevention
CFD First aims to ensure the integrity of sensitive data it obtains, such as your account information and transaction details, using a variety of security measures and fraud controls. Securing your electronic transactions requires us to obtain certain information from you, including your preferred deposit method.
When you deposit funds, we will require the following documents:
- A copy of your valid passport including the signature page, a government-issued identity card or a driving licence.
- A copy of a recent utility bill showing your name and address.
Optional Documents
Our Accounts Department may request the following documents if fraudulent activity is suspected or if further verification of a client's identity and source of funds is required:
- Copies of credit cards used to make a deposit. On the front, only the last four digits should be visible; on the back, the CVV must be covered.
- A signed purchase history of your online transactions.
If you have any questions, please contact our customer support team at support@CFDFirst.com.
When Do I Need to Provide These Documents?
We appreciate you taking the time to provide all necessary documents as soon as possible to avoid delays in processing your transactions. We require receipt of all necessary documents before making any cash transactions for your benefit.
Some circumstances may require us to request these documents before allowing other activities in your account, including deposits, trades or withdrawals.
If we do not receive the required documents, pending withdrawals will be cancelled and credited back to your trading account. We will notify you of such an event through our system.
How Can I Send These Documents?
Please scan your documents or take a high-quality digital photograph, save the images as JPEG files, then upload them through the traders' cabinet or email them to support@CFDFirst.com.
How Do I Know My Documents Are Safe?
CFD First gives the security of documentation the highest priority and treats all documents it receives with utmost care and confidentiality. All files we obtain are protected using the highest available level of encryption throughout every step of the review process.
We thank you for your cooperation in helping us make CFD First a safer place to trade.